GETTING MY UK CITIZEN CARD PHOTO TO WORK

My application is on 'On Hold', what do I do now? Why was my photo not approved? Will my application expire / outing? I've a query about my application, how do I Get hold of you? I have not obtained my card, what do I do? If my application for a card is not really processed, will I be eligible for your refund? What if I have a incapacity? What exac